You show up for everyone—clients, their families, your team. Always on. Always ready.

But confidence and credibility aren’t permanent. They’re skills, and they can fade.

Every advisor knows the moment: you walk into a room and something shifts before you speak. Or it doesn’t. Personality matters, but presence matters more—and it can be developed.

Jason Chura, Head of Voya Global Consulting, has spent years studying what actually happens in advisor client conversations: what builds trust, what erodes it, and why advisors who command a room get the first impression right before they say a word.

This session isn’t about products or performance.

It’s about how you show up—and how a small shift can change the direction of a conversation.